Universal Advisor

Time left to apply: End Date: June 12, 2025 (4 days left to apply)

Job Requisition ID: R34953

Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) while adhering to policy and process.

Connect with our customers by living up to our brand promise of "How we can help you?"
at all times. Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs. Always conduct themselves in an ethical manner. Adhere to the TCF (Treating Customer Fairly) principles in all that you do. Identify and sell/cross-sell products aligned to customer needs. Maximise channel optimisation opportunities aligned to customer needs. Ensure activities support cost containment and reduction. Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels. Always comply with procedures and processes contained in the relevant business guidelines and understand the risks associated with decisions. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrate behaviour in support of the organisational values. Takes accountability for own performance, personal and career development. Improve knowledge and competencies by completing training specific for role as per eCareers. Contribute to the overall effectiveness and success of the team. Maintain an ability to adapt to ever-changing business and customer needs. Job Details Note: Applications will not be accepted on or after 12/06/2025.
Please submit your application before this date. All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
Candidates can disclose disability information voluntarily.
This information will be kept confidential unless required by law.

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About Us FNB serves retail and commercial customers, offering insurance, savings, investment products, and digital solutions.
Recognitions include the Strongest Banking Brand in the World (2023).
FNB offers numerous opportunities for a rewarding career, especially if you want to make a meaningful impact on people's lives.

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