Universal Advisor

Time left to apply: End Date: June 11, 2025 (3 days left to apply)
Job Requisition ID: R34958
Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Connect with our customers by living up to our brand promise of "how we can help you" at all times.Communicate with our customers in a way they fully understand and provide helpful solutions and products based on their needs.Always conduct yourself in an ethical manner.Adhere to the TCF (Treating Customer Fairly) principles in all that you do.Identify and sell/cross-sell products aligned to customer needs.Maximize channel optimization opportunities aligned to customer needs.Ensure activities support cost containment and reduction.Optimize every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.Always comply with procedures and processes contained in the relevant business guidelines and understand the risks associated with decisions.Fulfill transactions above the benchmark set and provide an exceptional customer experience.Demonstrate behavior in support of the organizational values.Take accountability for your own performance, personal, and career development.Improve knowledge and competencies by completing role-specific training as per eCareers.Contribute to the overall effectiveness and success of the team.Maintain the ability to adapt to ever-changing business and customer needs.Job DetailsNote: Applications will not be accepted on or after 11/06/25.
Kindly submit applications before the closing date. All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
Candidates can disclose disability information voluntarily.
This information will be kept confidential unless required by law.
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About UsFNB serves retail and commercial customers, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions to navigate everyday challenges and opportunities.
It features a market-leading app and a globally recognized rewards system in eBucks.
FNB has received multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report.
FNB offers many opportunities for a rewarding career, especially if you want to make a meaningful difference in people's lives.

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