Unified Communications Engineer

FORMAL EDUCATION:Grade 12 (NQF 4)Tertiary qualification in Information Technology (NQF 6) or relevant years' experience and/or technical certification EXPERIENCE:3+ years relevant experience in the telecoms industryExperience in PABX and voice gateways and SBCs (e.g.
audiocodes, is3000 & NEC 3C) TECHNICAL / LEGAL CERTIFICATIONAppropriate NEC Certification (advantageous)PABX certification essentialA+ and N+RESPONSIBILITIES:Maintain and manage various PABX and network related services for customerAchieve high standard of customer satisfaction through the delivery of timely, and well managed projectsRespond to customers queries and complaintsPerform second and third level support for day-to-day operations.Evaluate, implement and train in new technologies to enhance the service offering of the PBX and network managed servicesDeploy and plan technologyImplement patches and upgrades of the PABX and network features and functionsEnsure projects follow the Gijima processOwn and ensure successful ongoing delivery of services after project completionTake accountability for timely delivery of major projectsDevelop co-operative working across functional boundariesDesign, implement and troubleshoot large voice related product and service solutions in internal and external consulting rolesProactively identify system problems before they affect the clients systemsEnsure minimum downtime of systems and a high quality of operation at all times.KEY COMPETENCIES:KnowledgeWorking with 3rd party vendorsWorking in Service provider environmentUnderstanding methodology of voicePersonal attributesApplying Expertise and TechnologyLearning and ResearchingCreating and InnovatingPresenting and Communicating InformationPlanning and OrganisingEntrepreneurial and Commercial ThinkingAnalysingAbility to interact and communicate at all levels