3 positions available.Your Matric, NQF 5 in Short-Term insurance, Regulatory Exam Level 1, a minimum of three years relevant commercial experience, DOFA confirmation from FSB, and Cardinal 360 system experience (will be an advantage) will help you to succeed in the following duties:Responsibilities:Effectively maintain commercial underwriting standards and provide quality client service:Issue new policies, renewals, and endorsements on the CIMS3 System.Prepare new business quotes.Underwrite in accordance with standards, policies, and procedures.Support the sales team in acquiring and retaining profitable business.Attend to administration and written communication.Ensure that all documentation is processed accurately and correctly.Ensure documentation is checked and authorized if appropriate prior to dispatch.Ensure queries are resolved as per company standards.Negotiate renewal terms and prepare the renewal documentation.Ensure renewal reviews are completed timeously.Ensure retentions are calculated.Request, monitor survey and survey requirements as per laid down procedures.Correct unprofitable policies.Ensure policies are not overexposed.Check policies before sending to clients.Telephone contact with clients when they phone in with queries or amendments/additional covers.Save all work electronically.Service delivery to ensure customer satisfaction:Maintain service quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures, and standards.Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.Develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals.Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.Maintain effective people practices:Align own behaviour with the organization culture and values.Share and transfer product, process, and systems knowledge to colleagues.Collaborate and work with the Underwriting team to ensure required service levels are delivered.Continuous improvement to ensure effective service:Ensure adherence to organizational policies, practices, and procedures.Identify and recommend areas/ways to improve processes.
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