Job DescriptionDescriptionThe role involves creating, pricing, and arranging trips to southern Africa for travelers through international agents.ResponsibilitiesEvaluate client requirements regarding interests, needs, and budgetProvide timely quotes for all requested servicesMake reservations for all client servicesRespond to written inquiries and send written confirmationsInput reservations into TourplanConfirm services with suppliersMaintain regular communication with agents on reservation status, payment terms, deadlines, and reservation conditionsOrganize Meet and Greets when necessaryStay in touch with tour guides during toursHandle client complaints and emergenciesKeep in contact with agents RequirementsQualifications and ExperienceMatric / Grade 12Preferably a qualification in Travel & Tourism4 years of experience in FIT-Tailor Making Tour consulting in the tour operating industryFamiliarity with Tourplan is advantageousCompetencyFluent in English and MandarinUnderstanding of customer needs and productsAbility to negotiate with suppliers for availability and ratesStrong knowledge of the tourism industryExcellent knowledge of South African geographyProficiency in Touring LogisticsSalaryCompetitive salary based on relevant experience. BenefitsABOUT OUR CLIENTOur client, an African company, is committed to prioritizing their people, customers, and suppliers by delivering exceptional quality, service, and value. They aim to infuse each customer interaction with the unique essence and magic of Africa. The ultimate goal is for our client to emerge as the leading integrated tourism group in Southern Africa, with a strong international presence in sectors where they possess a sustainable competitive advantage.Key areas of international expertise encompass:Destination retailGlobal sports event managementDuty-free retail on the groundDuty-free retail in the airDestination managementHotel managementLodge managementAirport craft and curios retailActivity managementOnline corporate travel management