DescriptionTo design, quote for, and book journeys to Southern Africa for travellers via overseas agents.ResponsibilitiesAssess client needs in terms of special interests, special needs, and affordability/budget.Quoting of all services requested by clients within the required turnaround time.Reservations of all services requested by clients.Respond to written requests and provide written confirmations.Loading reservations on Tourplan.Ensure confirmation of services with suppliers.Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations.Arrange Meet and Greets as required.Maintain contact with tour guides throughout tour.Manage client complaints and emergencies.Maintain contact with agents.RequirementsQualifications and ExpertiseMatric / Grade 12.Travel & Tourism qualification would be preferable.4 years FIT-Tailor Making Tour consulting experience within the tour operating industry.Tourplan knowledge and execution would be preferable.CompetencyKnowledge of customers' needs and products.Ability to negotiate with suppliers for availability and rates.Good Tourism industry knowledge.Excellent South African geographic knowledge.Strong Touring Logistics knowledge.SalaryThe salary for this position is competitive and dependent on relevant experience.
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