Sorry, the offer is no longer available,
but you can perform a new search or explore similar offers:

Western cape - cell c area sales manager

Managing FTTH Sales team. Meeting planned sales goals. Setting individual sales targets with the sales team. Tracking sales goals and reporting results as...


From Perx Global Services (Pty) Ltd - Western Cape

Published a month ago

Delivery drivers

Our skillful client is seeking to employ a well-grounded, mid-career and settled people who are detail orientated, to join their dynamic team. They are looking...


From Jobmail - Western Cape

Published a month ago

Software solutions account manager

An international geospatial software solutions provider is seeking to employ an experienced Software Solutions Account Manager in their Cape Town based office...


From Latitude Resource - Western Cape

Published a month ago

Inbound sales representatives

Lionheart Marketing Company is looking for sales agents and representatives, the job entails outbound sales and customer support responsibilities. Skills...


From Killer Recruiting Organization Hub - Gauteng

Published a month ago

Training Manager

Training Manager
Company:

Manpowergroup South Africa


Training Manager

Details of the offer

*Minimum
Requirements:
** Relevant HR Degree* 5+ years experience within the BPO/Services/ Retail industry* Excellent Interpersonal skills* Effective probing skills, Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data* Passionate, committed to learn and make learning impact felt in the business* Must have decision-making capability* Problem solving skills with customer centric approach* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service* Good in MS Excel and Powerpoint* Ready to work on stretched working hours* Ability to independently interact with internal and external customers* Excellent people management and customer management skills* Effective presentation skills* Focus on Customer satisfaction*Responsibilities:** Readiness of new hire class logistics, documentation* Timely & effective pre- process & process trainings (internal or client led)* Build daily/weekly dashboards on new hire training progress* Feedback & mentorship of new hires* Ensure 100% adherence to new hire learning paths* Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes* Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments* Build action plan for people missing SLAs during training and post training completion* Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business* Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice* Lead all the Quality and Improvement in execution projects* Be a consultant to the business and advice operational improvement ideas* Plan and organize employee domain and development programs and as per the training need identification* Align with the employee development initiatives run at the organization level* Upskill employees on business domain based on training and development needs assessment***Kindly be advised that only shortlisted candidates will be contacted***

Requirements