Training Manager

*Minimum
Requirements:
** Relevant HR Degree* 5+ years experience within the BPO/Services/ Retail industry* Excellent Interpersonal skills* Effective probing skills, Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data* Passionate, committed to learn and make learning impact felt in the business* Must have decision-making capability* Problem solving skills with customer centric approach* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service* Good in MS Excel and Powerpoint* Ready to work on stretched working hours* Ability to independently interact with internal and external customers* Excellent people management and customer management skills* Effective presentation skills* Focus on Customer satisfaction*Responsibilities:** Readiness of new hire class logistics, documentation* Timely & effective pre- process & process trainings (internal or client led)* Build daily/weekly dashboards on new hire training progress* Feedback & mentorship of new hires* Ensure 100% adherence to new hire learning paths* Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes* Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments* Build action plan for people missing SLAs during training and post training completion* Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business* Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice* Lead all the Quality and Improvement in execution projects* Be a consultant to the business and advice operational improvement ideas* Plan and organize employee domain and development programs and as per the training need identification* Align with the employee development initiatives run at the organization level* Upskill employees on business domain based on training and development needs assessment***Kindly be advised that only shortlisted candidates will be contacted***