Responsibilities:Co-ordination and Execution of People CalendarPlan and facilitate the training required for OrientationDeveloping Champions (LAS, LAR, LARC)Customer Service workshopsLobby HostHow we win together workshopsPeople Promise and Service PromiseLeading with HeartHealth and Safety trainingAll courses contained in the training continuum including management training plansBuild effective working relationships with Area Coaches and Restaurant General Managers to align, facilitate, and support the Training function within a company restaurantCommunicating effectively with a Restaurant General Manager and Area Coach regarding any Training practices in a restaurant that need to be maintained or changed and holding the team accountable to make these changes through effective coachingThe Trainer will work with the Business Partner and AC to identify management training needs, including individual training needs, and search for training solutions to identify those needsTraining, Coaching, and Guiding staff on all company policies regularlyProviding effective feedback Training strategies that have to be implemented to achieve restaurant objectives.Escalating Training concerns in the restaurant that affect the strategic goals of the Operations Department.Conducting Performance appraisals and interviews with possible development candidates and ensuring that management staff in the restaurant are certified to Lead a Shift or Lead a RestaurantOverseeing the completion of any Vault courses (including Modules, new product launches, as well as management certification) and taking corrective steps should employees fail to complete assigned courses timeouslyMentor and coach management traineesCoordinate the Development Record sign-offs.Ensuring that there is a Training plan in place in every restaurant which will be managed through the RGM and Training Captain with the HRBP overseeing the process.Ad Hoc ResponsibilitiesAssist with the Tracking and Reporting of Training Deliverables including:Trainees- Team member Basics are completed within 30 days of employment onlineNew Team Members complete BOH basics within 30 daysMOH curriculum completed within 30 daysAll-Star curriculum completed within 30 daysCompany tracking documentation is updated weekly to reflect the training statusDevelopment – Number of benched individuals as per YUM guidelines on effective bench planningNew Product Launches – Ensuring 100% LTO completion per restaurant.Company tracking documentation is updated weekly to reflect the training statusAssist operations in reaching KPIs by identifying and addressing Gaps in operational toolsRequirementsHR and Training expertise, including business culture, policies, etc.Excellent knowledge of MS OfficeExcellent interpersonal, communication, and listening skills,Valid driver's licenseHow we Win Together knowledgeEstablishing Focus – The ability to develop and communicate goals in support of the business's strategic objectivesProviding motivational support – The ability to enhance others commitment to their workFostering teamwork – The ability to work cooperatively with others on a team as well as the ability to demonstrate interest, skills, and success in getting groups to learn to work together]Empowering others- The ability to convey confidence in restaurant general managers to be successful, especially at challenging new tasksManaging change – The ability to demonstrate support for innovation and organizational changes need to improve the organization's effectivenessDeveloping others – The ability to delegate responsibility and to work with others to coach them to develop their capabilitiesManaging performance - the ability to take responsibility for one's performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance and issues promptlyAttention to communication – The ability to ensure that information is passed to others who should be kept informedOral communication – The ability to express oneself clearly in conversation and interaction with othersWritten communication –The ability to express oneself clearly in business writingPersuasive communication – The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiencesInterpersonal Awareness- The ability to notice, interpret, and anticipate others' concerns and feelings.Influencing others – the ability to gain others' support for ideas, proposals, projects, and solutionsCustomer orientation – The ability to demonstrate concern for satisfying one's external or internal customers.Diagnostic information gathering – The ability to identify information needed to clarify a situationAnalytical thinking – The ability to tackle a problem by using a logical, systematic, sequential approachResults orientated- The ability to focus on the desired results of your work or the work of your teamThoroughness- Ensuring that one/s own and others' work and information are complete and accurateFlexibility – Openness to different and new ways of doing things.
