Technical Trainer (Month To Month Contract)

Are you tech-savvy with a passion for training? We're seeking a dynamic Technical Trainer to work with our banking client. This is a remote position, and we're looking for individuals with excellent MTN or Vodacom connectivity in their area. We provide all the necessary tools, including a laptop, 3G, and headsets. Training will be provided over 2-4 weeks.Key Responsibilities:Contribute to Business Unit savings through effective management of cost, time, and quality.Ensure operational confidentiality by complying with relevant standards and policies.Respond to client queries, providing detailed feedback and updates to internal stakeholders.Improve and maintain client service by operating at optimal capacity.Establish and maintain client relations, troubleshooting computer-related conflicts.Install electronic banking profiles for clients and provide comprehensive training.Resolve client technical and training queries on electronic banking products within standard timeframes.Conduct client courtesy calls, live runs, and follow-ups.Prioritize urgent client queries using discretion.Train clients on cash product suites.Limit risk exposure by adhering to processes and procedures.Manage cost awareness and control through efficient use of office resources.Keep accurate records of travel claims.Stay informed about industry changes and legislative updates relevant to the role.Contribute to a culture conducive to achieving transformation goals.Participate in corporate social responsibility initiatives.Requirements:Must have Matric.Relevant Degree or National Diploma in Information Technology/ Advanced Diploma/ MCSE/ N+Relevant technical certificationsAdvanced experience in contact center technologies and data sets.2 years minimum exposure in a Customer IT Support role/environmentCapturing dataProviding technical supportConducting trainingCustomer Relationship Manager.Building Trusting RelationshipsHigh-Impact CommunicationMarshaling ResourcesSales DispositionSustaining Customer SatisfactionTechnical / Professional Knowledge:Business etiquetteCommunication & Presentation skillsClient service principlesComputer LiteracyConducting root cause analysisElectronic banking systemsProduct KnowledgeOperating SystemsWorkflow managementBasic computer concepts