Technical Support Technician

Technical Support Technician
Company:

O Dwyer Personnel


Technical Support Technician

Details of the offer

Technical Support TechnicianAfrica's largest food retailer, operates more than 2934 outlets in 15 countries. They are a business with a R150.4 billion revenue, over 147 000 employees and a network of distribution centres across the continent is recruiting for a Technical Support Technician to effectively manage all aspects of the technical helpdesk in logging and resolving technical and system queries. Duties IncludeHelpdesk / TechnicalEnsure efficient service levels by answering and resolving technical and system queries for stores, theatres and regional offices.Identify possible trends in technical queries and escalate to necessary departments for resolution. Provide follow up service to close logged calls.Office automationPreparing of Desktops and laptops with operating systems, profiles and network connectivity. Manage hardware maintenance to minimize hardware failure. Carry out installations according to prescribed operating standards.Customer ServiceProvide professional and helpful service to internal and external clients for both telephonic and hands on support.AdministrationEffectively record, manage and retain all information relative to scope of work.RequirementsMatric A EssentialN EssentialMCSE qualification optionalDrivers license Essential Technical understanding of WAN, LAN and windows operating systems and products.Managing the setting up and maintenance of networksEnsure efficient service levels by answering and resolving technical and system queries for stores, theatres and regional offices.What to include when applyingCurrent and required salary Updated Detailed CV (Please include month and year employed)Duties for each role must clearly reflect on CVs Reason for leaving

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