Technical Support Specialist/It Support - Pretoria East

Technical Support Specialist/IT support specialist URGENTLY needed for a busy law firm based in Pretoria. Candidate must have the following: 2 years experience in: Windows 10 / 11 Experience - crucialMS Office Experience - crucialWindows Active Directory crucialNetworking advantageousArcServe advantageousWindows Group Policies advantageousFortinet/Firewall advantageousOffice 365 Admin - advantageousDegree or diploma - advantageous.Duties include: Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies.Email CV ASAP.