Technical Support Role

We are seeking highly skilled Technical Agents to join our Lightspeed HOSPO Team, a dynamic  environment where your expertise and passion for technology will shine.
Responsibilities & Duties: As a valued member of our elite support team, your key responsibilities include: Delivering an exceptional customer experience through technical support.
Acting as the liaison between customers and internal departments.
Promptly troubleshooting and resolving customer issues.
Documenting and tracking customer issues and their resolutions.
Following established escalation procedures when necessary.
Collaborating with team leaders to continuously enhance customer experiences.
Performing additional duties and responsibilities as assigned by management.
What We're Looking For: We seek English Support Specialists who possesses: 1-2 years of experience in a technical environment or an IT background.
Excellent communication skills in English (written and verbal).
A strong focus on customer service and exceptional attention to detail.
Proven troubleshooting skills, particularly with new or complex issues.
At least 12 months of customer service experience.
Interest in providing opportunities for IT students seeking hands-on experience in a technical  environment.
Must be willing to work shifts.
Nice-to-Have Skills: A passion for technology and problem-solving.
Familiarity with macOS and iPadOS.
Experience in retail or hospitality.
Knowledge of Zendesk and Point of Sale (POS) systems.
Job Types: Full-time, Permanent