Technical Support Engineer(Energy Storage)

Technical Support Engineer(Energy storage)Get AI-powered advice on this job and more exclusive features.Job DescriptionPre-sales Technical Support•Design technical solutions for energy storage systems, evaluate feasibility and cost-effectiveness;•Participate in technical discussions with clients and conduct product presentations;•Prepare proposals, tender documents, and technical materials to support bidding activities in collaboration with the sales team;•Adjust solutions based on customer requirements; conduct market and competitor research to support product planning.Mid-/Post-sales Technical Support•Provide on-site commissioning guidance, troubleshoot technical issues, and coordinate repair processes;•Maintain strong client relationships, respond promptly to technical requests, and ensure customer satisfaction;•Lead technical training for both clients and internal teams, build a technical knowledge base, and optimize service standards.•Collaborate with R&D and delivery teams to improve product design based on field feedback;•Ensure compliance with South African regulations and industry standards for energy storage systems.Qualifications:Bachelor's degree or above in Electrical Engineering, Energy, Power Systems, or related fields is preferred.Minimum of 3 years' experience in technical support or service management in the energy storage or renewable energy sector;Experience with local projects in South Africa is an advantage;Solid knowledge of PV inverters, PCS, batteries, and energy storage systems;Strong English communication skills, both spoken and written, for technical documentation and interaction;Skilled in solution design, data analysis, and market research;Qualified and interested candidates are invited to submit their resumes to the following email address: ( ****** or ******).
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