Technical Support Engineer

Technical Support Engineer


Technical Support Engineer

Details of the offer

Key Responsibilities: Supporting global business operations as part of a 24/7 function Support live services across multiple technology stacks focused on Telco, Network, Security and Cloud Responding to, troubleshooting and resolving incidents with minimized disruption to service and SLAs Identification of possible risks or problems and escalate to senior staff members Responding to, and fulfilling service requests in line with managed service offerings and SLAs Post resolution diagnosis and assistance in determining Root Causes and Reasons for Outages Monitoring incoming events and alerts o Sending proactive notifications and updates to clients in regard to service events Raising incidents with Suppliers following service events detected Partnering with Delivery team on projects and service delivery Assisting Technical team in the provisioning, testing and troubleshooting of: Customer technology infrastructure (eg. CPEs) Supplier products/services Internal staff hardware and software Datacentre and customer site visits for infrastructure installations, maintenance and/or changes Establish and maintain effective working relationships with cross-functional inter-organizational teams Inputs to creation and maintenance of Support standards, reports, processes and documentation Customer satisfaction based on response times and timeous resolution / fulfilment Minimum Requirements: National Senior Certificate N, CCNA, A, MCSE or equivalent Vendor/Industry technology certifications preferred Tertiary level diploma and/or degree, or ITIL certification, highly advantageous At least 1-3 years’ work experience ideally in the technology/service provider space, but not essential 1-3 years’ experience in technical support, networking, server, infrastructure, engineering, enterprise applications, and/or system integration Understanding of ICT and/or Telecommunications services and NOC/SOC management platforms Experience supporting or collaborating with customers (Enterprise), technology vendors and suppliers

Source: Adzuna_Ppc


  • IT - Information Technology / Programmer