The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution,CIROoffers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand whyCIROis a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.A challenging opportunity exists for aTechnical Supervisorto join the dynamic Ciro family at our Kwa-Zulu Natal site. Line Manager:National Technical ManagerJob Specification:Key Performance Areas:Create a Commercially Driven Technical teamImplementation and overseeing processes and procedures to deliver efficiencies, reduce operational cost and increase response time to our customers.Track and report on technical cost drivers.Manage cost expenditure (none production and production spend).Continuously improve technical revenue for equipment sales and billable repairs through pipeline reviews and debriefing of technical job cards closed the prior day.Create a business culture which takes financial and money spend considerations into account whilst in the process of repairing equipment.Effective supervision of the Technical TeamResource and leave planning for department.Assist technical manager with Individual Performance Agreements (IPA) appraisals.Ensure Ciro Technical is kept informed of and operates within AVI policy, local regulations and legislation and good corporate governance.Create a team culture of commitment and delivery against pre-determined objectives, values and business requirements.Hold weekly technical meeting with regional sales team to ensure service delivery and technical excellence. (Resolves concerns, discuss work load)Monitor and review the daily, weekly and monthly performance indicators to ensure technical effectiveness and take corrective action decisively as and when required to do so.Operational EffectivenessWorkload planning and priorities is aligned to sales expectations and technical resource is scheduled accordingly - at least a forward view of 2 weeks.Daily scheduling of workload to road and workshop technicians and monitor progress.Evaluate the need for 911's and reschedule resource accordingly.Must be able to actually repair technical equipment at customers or in the workshop to assist his/her team when the workload exceeds the available resources.Must provide technical support and problem solving abilities to the KZN region both sales and technical.Track and monitor the timely execution of regional workflows.Implementation of technical projects approved by the Supply Chain executive to improve operations.A member of the SHE committee for the KZNInventory management and sourcing of equipment and sparesReview regional spares MRP report, weekly.Request adhoc spares not indicated on MRP report for planned maintenance or future installations.Track out of stock spares and escalate with the technical main hub.Track the sourcing of new and asset equipment as per workflow reports.Appropriate inventory management controls implemented to mitigate risk.Quarterly stock counts on new equipment, asset equipment, and boot stock locations and spares cage.Ensure weekly cycle counts is done for spares.Qualifications and Experience:Minimum of 6 years as a Service TechnicianA minimum of 3 years' Customer Support / Sales experience within an FMCG environmentFront End Customer Services Experience essentialSAP experience is essential.HORECA experience highly advantageousAdditional Requirements:Fully vaccinated against COVID-19Valid Driver's LicenseAt least 2 years of solid driving experienceCompetencies:Thinking AnalyticallyContinuously ImprovingMeeting DeadlinesAttention to DetailPlanning & OrganisingMaintaining ProductivityStrong administration skills
