OverviewResponsible for resolving customer issues aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy. Customer needs clarification, consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. QualificationsUniversity Degree ExperienceMinimum 5 years' experience DutiesIdentify customer problems leveraging your technical know-how in Food and Beverages. Clarify by asking the customer questions and establishing what the customer presumes his/her ideal situation when the problem is resolved. If unsure, note the customer issues and revert to the customer after engaging with a product specialist to ensure a suitable solution/offering.Use the information gathered from the customer to enable the technical support team to assist in developing the solution for the customer.Consider the value-added solutions/offering when giving a customer an offer. i.e., giving less priority to traded solutions.Leverage the company's intellectual property/trade secrets for margin/value extraction on customer offerings.Always priorities the specialty solutions, i.e., not commoditised solutions, when giving the customers offers to ensure business competitiveness and sustainability.Compile the budget (volumes, sales and gross profit and the margins) opposite the business strategy. Device activities that will enable meeting the budget.Develop a sales strategy that will ensure budget targets are met (volume, sales, gross profit and margins).Ensure a steady pipeline of business development opportunities are closed off. Job CompetenciesDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.Ensures Accountability: Holds self and others accountable to meet commitments.Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.Organizational Savvy: Manoeuvres comfortably through complex policy, process, and people-related organizational dynamics.Decision Quality: Makes good and timely decisions that keep the organization moving forward.Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.Tech Savvy:Anticipates and adopts innovations in business-building digital and technology applications.
