Technical Advisor - Customer Food Solutions

Job Description

RCL FOODS is seeking a Technical Advisor to join our Consumer Food Solutions Division. The position will be based in Polokwane and report to the National Technical Manager. RCL FOODS would require you as the Technical Advisor to to provide bakery training /advice to customers and to work closely with the technical team to ensure correct preparation of product at the customer outlets. The role will also entail Implementing extension of product recipes and innovation and providing ongoing support to customers.Minimum RequirementsMatric and a relevant Diploma/Degree in Food Production, Food Technology or related field3 -5 years Relevant Bakery formal training experience to both individuals and groups3 - 5 years Bakery operational experience Valid Code EB drivers’ licenseDuties & ResponsibilitiesTechnical Training with customersProvide formalized training align to the Outlet Targeting Model; at an agreed ranked coverage.Continued training of staff and demonstrating of product range across all RCL Divisions.Compiling training plans for customers.Carrying out a training needs analysis in store based on process and product.Accurate record keeping of trainings completed. Extension of ProductWorks closely with Technical team; in aligning implementation of innovation and new product development. Works with customers to demonstrate extension of product to meet their consumer’s needs. Test bakes of product range/ Customer serviceDemonstrates the quality and advantages of the RCL Foods products towards potential and existing customers. Provides costings and yield results from test bakes.Understand and present intrinsic product benefits aligned to profiled Outlets; according to RCL strategy.Preparation of all samples required timeously; before scheduled demonstrations and/ or on site preparation. Complaint handling Dealing with customer complaints and provide resolutions.Reacts to complaint and strives to resolve issue timeously. Ensures correct complaint handling process is adhered to. Key Account SupportBe a resource of support for Key Account Store openings; Key account formal training and product preparation; Golf Days; Trade Days/ Trade Shows. Reporting & AnalysisPrepare monthly pre- call schedule of activities, & maintain a map of daily detailed reports regarding demonstration conducted onto the Handheld Technology.Gather market information regarding market trends, competitive activity and requirements for the development of new existing products. Team Coordination and Self-ManagementDemonstrate effective self-management in terms of planning, prioritizing and self-development.