Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories.
From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
And that's just the beginning.
Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit.
Join our Team and let's reach for the stars.We have an amazing opportunity for a Team Leader at our Beacon Valley Branch in Western Cape.
Do you think you have what it takes to be our newest Purple Star?The successful candidate will be responsible for assisting with managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.With Hollywoodbets You Will:Innovate and create as part of a like-minded, authentic Team eager to achieve goals.Embrace challenges and the thrill of working in a vibrant and fast-paced industry.Grow with our development plans and culture that allows you to further your career.You bring:6 months within the Gaming or Betting industry.A Bonus To Have:Relevant Diploma, Degree or NQF 4 Learnership.Valid driver's license.1-2 Years leadership experience.What You Will Do For The Brand:Branch growthEnsure achievement of targets within your areas in accordance with Branch budgets.Drive business results by creating an open dialog with your guests to educate them on all your Branch products.Ensure betting boards are updated timeously.Updating of memos, card changes, results and scratchings which occur throughout the day.Be knowledgeable on all game rules, odds and pay-outs.Ensure knowledge of confirmation limits and call the BSC department before laying a bet over the limit.Taking customer bets where applicable (A requirement in express Branches).Cash administrationCash management within the Branch according to defined processes and procedures to minimize risks, theft, and fraud.Educate team members on all FICA Compliance.Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.Ensure adherence to credit card administration and EFT policies where applicable.Ensure team members are issued with correct floats at the end of their shift.Interim checks must be done within the course of the day with Team Leader on duty.Ensure reconciliation by end of shift to the balance which is reflected on the LPM, Admin and HIS report.Manage the recovery process in line with processes and procedures.Follow the correct process with lost ticket claims.Ensure the ticket number is received from the Helpline when processing the claim.Record the guest's details and ID number to validate payment after 90 days.Branch reportingEnsure that daily newsflashes provide a high-level overview of the operations for the day.Manage Branch stock control to ensure that there is sufficient supply (although not over and under).Ensure that a stock taking is done weekly and account for stock shortages.Notify the Branch Manager, Senior Team Leader, and Cash Management Department of any shortages via email.Security managementBe aware of your surroundings when opening and closing the Branch.Ensure all security factors are adhered to when banking is conducted.Be aware of where all panic buttons are placed within your Branch.Ensure all cameras inside and outside the Branch are in working order.Manage all security aspects in the Branch.Conduct the cashing up process with the Branch doors closed and security monitoring the area.Branch appearanceEnsure that the Branch is always neat and tidy according to Hollywood standards.Ensure that facilities are well maintained and in good working condition.Comply with all procedures to prevent losses to the organization, advising your Branch/Senior Team Leader promptly of any problems and malfunctions with the terminals, equipment, and resources (e.g.
TV display of results, Off-line).ComplianceCompliance and adherence to the company's internal control policy.Ensure compliance with company, legislative and legal requirements.More specifically, ensure compliance with Gambling Board requirements.Compliance with the code of ethics and escalate fraudulent activities.Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.Ensure all team members are dressed in their correct Hollywood uniform when on duty.Credit bets are not allowed to be taken by any team member.Team members on duty are not allowed to take personal bets within the Branch.Team members are not allowed to be behind the terminal counters when off duty.Team members on duty are not allowed to utilize the Limited pay-out machine.CommunicationEnsure all operational communication within the Branch is circulated to all team members.Ensure team members are aware of key business campaigns, business updates and marketing campaigns.Ensure that the correct lines of communication are followed at all times and that timely feedback is provided to support office when information is requested.People managementManage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events, and operational requirements.Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.Ensure all new recruitment documentation is submitted timeously to the Human Resources department.Guest serviceProvide good guest service by being friendly, helpful, polite, and courteous at all times.Pro-actively address guest complaints and ensure guest feedback is positive.Build strong relationships with regular guests.Create a guest-centric culture within the Branch and drive the philosophy of "service with a smile" at all times.ValuesActively promote the Hollywood values.Live the values and lead by example to the team.If the branch has LPMs, responsible for management thereof.If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.What You'll Bring To The TeamGood communication and interpersonal skills.Excellent planning, organizational and time management skills.Strong attention to detail.High ethical standards and must be reliable at all times.Impressive people management and reporting skills.Good knowledge of Marketing Management and impressive presentation and facilitation.Excellent knowledge of operating systems, Mobile TUV, Betting.Demonstrates exceptional attention to detail.Strong People Management skills and problem-solving.Good report writing skills (verbal and written).So, are you ready to level up, learn and perform at your best?
Apply now!Please note that only candidates who meet the stipulated minimum requirements will be considered.Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
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