Job Advert
At Webhelp, commitment, integrity and team playing is valued and well recognised.
We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shinning example as a Team Leader in our vibrant Parktown office on an exciting campaign.
You’ll be joining our fun-loving global community of more than 60,000 passionate people who work across 160 locations in over 49 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times. If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.
In this role you’ll be managing a team responsible for sales, customer care and technical support, you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.
Our ideal candidates have excellent communication skills, a passion for helping others and going the extra mile. We want people who can hear what is not said, people who show empathy and have a contagious positive nature about them.
Above all we want reliable, committed leaders who lead by example and are motivated toward success.
If you’re ready to show off your proven track record of showing up on time, taking on shifts and excellent time management then make your mark by applying today.
What you’ll be doing
- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement
What you’ll need
- Matric
- Excellent written use of English language
- Minimum 6 months’ experience as a Team Leader or Deputy Team Leader in a contact centre environment
- Excellent communication and listening skills
- Ability to identify problems and find solutions by imparting knowledge
- Analytical, time management, organisation, skills
- PC literacy, fast typing and experience using appropriate software and systems
- Clear credit, disciplinary and criminal records
- Proven performance record of accomplishment
Please note that the appointment will be made in line with the in line with the company’s EE plan.
Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients. Take this opportunity to join our collaborative team of game-changers today.
We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers
