Formal Education: Tertiary qualification in Information Technology (NQF 6) or relevant years experience and/or technical certification Experience: 3 years experience in implementation, technical support, and maintenance of relevant OEM solutions, O365 and VMware environment. Quality of support: Work with clients, as well as other process and functional actors to determine and address operational requirements within technology and budget constraints Contributing to the scoping of the effort Perform auditing of hardware and software before and after the implementation of release changes. Produce systems release documentation and communications, including training to customer requirements Ensure tasks delivered following agreed service and quality parameters Ensuring that the requirements are documented in technical specifications Research and present recommendations on improving client environment Service ad hoc requests which require extraction, manipulation, analysis, and presentation of data to support operational and strategic business intelligence requirements Internal Perspective Contribute to roll out planning including method of deployment. Prepare the final release configuration Timely risk escalation and issues to stakeholders Complete required checklists that define the completion criteria for each service performed. Ensure release communication, preparation, and training where required Provide early life support following deployment Process compliance: Adhere to applicable processes and standards (ISO, ITIL) and best practice models for relevant OEM Quality of support: As 2nd and 3rd line support process and functional role, request, attend to and resolve events, incidents, problems and changes via formalized and accepted service management policies, processes and procedures Understands the current usage of the infrastructure and IT services as well as the maximum capacity/availability of each component and service. Perform environmental maintenance or preventative maintenance as per standard operating procedures, work instructions, tasks, etc. Maintain accreditation status Applications: Those interested are invited to submit their CV with proof of tertiary and other qualifications by no later than close of business on18 October 2019. Preference will be given to designated individuals and internal applicants within the employment equity framework of Gijima. ?