Job DescriptionBusiness Solutions: Coordinate business requests within the (local) organization (incl. process owner), prioritize and prepare change proposals Ensure that functionality of all systems meet the business needs and, if possible, can be measured in terms of usage Consult the local business partners to support an continuous improvement process Conduct Functional and load testing to understand the system performance Implement EDI solutions if and when required Develop or adapt training material for all solutions where user training is required Local Key User:Evaluate gaps between existing standard (Central) processes and local business and legal requirements Ensure quality of implementation of Conti Standard business processes Support change as required for improved business processes eg write or amend in store Standard Operating Procedures Single point of contact for designed business processes and their implementation Participation in and validation of customized business processes, user acceptance tests and give approval Development of the local end user documentation, train the end-users, support know-how transfer to end users, builds user acceptance and monitors system utilization by end users Adaptation/amendment of GUIs, documentation and relevant master data First level support. First contact for end user, escalate issues after verification to CKU (Didac only / Support Fleet Admin) Assign roles to end users, authorizations and user management (Didac only / Support Fleet admin) Support in application service improvements (participate in key user surveys, + recommend pro-active improvements) Participates in the realization of action plans, supports rollout projects and new developments Controls data quality (Didac only) Ensures system compliance with Continental general and IT Rules (Didac Only)Projects (systems): Scope and evaluate business value of new request from Internal Customers Design and develop new systems based on Internal and External customer needs Managing external service providers. /consultantsBusiness Support (Article Maintenance): Maintain local article master dat Update related lists, and B2B article master lists Facilitate Article creation with Central usersOperations:Maintain buyers manualPricing master structure set up (per customer) in Fleet PartnerItem set up (per customer) in Fleet PartnerSystem queries, printer set up and trouble shooting - DidacService provider management for ad hoc user and network supportQualificationsTertiary qualification in IT , Business, Commercial 3 - 5 years experience in working with different software solutions and applicationsExperience in system integration Additional InformationMedimed Medical Aid – with 3 options to choose from with the Company subsidising 50% of the costProvident Fund – 2 options to choose from with the Company contributing an additional towards it.Tyre Purchase discount for up to 8 tyres a yearLong service awards payments from 10 years of loyal serviceStudy Assistance and Bursaries13th cheque
