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Support Engineer

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Support Engineer
Company:

Multichoice Group


Place:

Gauteng


Area:

Television

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Support Engineer

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Details of the offer

The OrganizationThe MultiChoice Group is a broad-based multinational media and entertainment group headquartered in South Africa, Dubai and Netherlands with principal operations in pay television, video entertainment, advertising and content security serving rapidly growing base of 13,5 million households. Brands within the Group include DSTV, GOTv, SuperSport, M-net, DSTVnow, Showmax and Europe based content security leader Irdeto.
MultiChoice Group has a successful history of identifying trends early, adapting them for our markets and leveraging them to provide the best experience to customers in Africa. The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. By joining our team, you can help in achieving our objectives, namely: Expand Pay TV, grow SVOD subscriber base and advertising sales; focus on investment and technology; maintain a local approach, provide quality service and attract innovative and motivated employees.Join Africa’s most loved storyteller!Position NameSupport EngineerReports toSupervisor Platform Ops and MonitoringDirect ReportsNoDivisionConnected VideoDepartmentTechnologyLocationJohannesburg, RandburgPurpose of the Position:Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
Maintenance and up-keep of PRTG with all servers and probesKey Performance ObjectivesTasksMonitoring via PRTG for systems on network
Monitoring AppDynamics on different services for i.e. Connect, VIS etc.
Monitoring Sanity checks for live testing (Randburg, Isando)
Clearing of disk space
Restarting / Rebooting of servers and services
Manual Blockings
Checking of streams if errors, buffering etc and restarting if need be
Checking Witbe
Escalating to teams - if there is an issue that cannot be resolve and there is a need for someone from team for further intervention
Adding additional monitoring PRTG
Setting up user groups for user access to PRTG
Setting up custom checks for specific areas (API, endpoint etc)
Maintenance and up-keep of PRTG with all servers and probes
Dealing with problem client escalations, started handing over to team to assist
Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
Reporting to mission control who is on shift as well as when issues are getting picked up to post in group to come to a resolution
Assisting with Witbe, hardware changes upgrades etc.
Checking VAC to make sure caching servers are upQualification:
Degree AdvantageousExperience
Exposure within a 24/7 platform monitoring environment.
Experience with event management.
Integration experience (advantageous).Behavioral CompetenciesAccountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Planning and Coordination
Extreme attention to DetailJob: Technical

Primary Location: ZAF-GT-Randburg

Organization: MultiChoice South Africa

Schedule: Full-time

Job Posting: 09-03-2021

Closing Date (Period for Applying) - External: 16-03-2021


Source: Jobs4It


Area:

Requirements


Knowledges:

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