Support Agent

If you are self-managed, detail-oriented and customer-focused this is the role for you! In return for your first class service to customers you will receive all needed training and development, a challenging career in Customer Service and work with an established team of like-minded individuals within an industry leader. *
Requirements:
* * Grade 12 * Customer support experience * A+ advantageous * Excellent communication skills *in both English and Afrikaans* * Good working knowledge of Windows and Microsoft Office * The ability to grasp and understand IT and technical concepts *On a day to day basis you will* * Provide friendly and efficient support to customers via telephone/email * Accurately record and document activity through the ticket system * Ensure effective communication with customers, colleagues, and management * Perform adhoc functions, projects, training *Does this sound like you?* * Resourceful with a strong sense of urgency * Friendly and helpful * Excellent telephone manner * Ability to take initiative and solve problems * Good time management skills * Ability to work under pressure * You like to share knowledge * Quick learner and comfortable in a dynamic IT environment Should you not hear from us within a week, please consider your application unsuccessful