*Main Duties* * Achieve store sales goals by demonstrating strong personal selling skills and transferring those skills to the in-store staff * Ensure all sales staff are knowledgeable of company polices and are proficient in solving customer service issues quickly * Facilitate regular one-on-one coaching discussions to provide continual feedback to improve performance * Create and implement strategies to achieve sales and objectives * Maintain a professional work environment and addressing associate relations issues appropriately * Model Customer 1st behaviour, deliver and encourage other Sales Executives to deliver excellent customer service * Drive talent development strategy, know current talent and prepare talent for advancement and growth * Conduct weekly staff meetings * Plan, organise and supervise inventory process * Ensure promotional materials are displayed in accordance with corporate merchandising plans * Ensure the store is in a pristine condition at all times * Maintain profitability of the store through sales and expense control * Develop staff scheduling (monthly roster) for the store * Verify price changes, recalls and ensure stock balances are up to date * Communicate current market trends and competitors activities to direct reports and sales staff * Deliver exceptional customer service by implementing and monitoring our customer experience strategy and standards within the store by being a brand ambassador who represents the brand and encourages the team to foster personalised customer relationships * Perform cashier/banking functions * Submission of weekly and monthly sales reports to National Sales & Operations Manager * Offering an exceptional experience to every client in accordance with the brand standards * Achieve personal / store sales targets monthly * Utilise product knowledge to promote sales * Demonstrate a high level of contribution in working with others to make the team successful in achieving store sales targets * Work with team members and share knowledge and experiences for the benefit of the overall sales effort and development of the store * Ensure that all the visual merchandising material is protected and carefully stored, cleaned, displayed, replace soled pieces from display immediately and request stock replenishment when needed * Ensure that the store atmosphere and overall merchandising represent the spirit and essence of the company from cleanliness of displays, perfect visual merchandising and good team spirit * Complete monthly stock counts and ensure the documents are completed accurately * Generating sales through the POS system * Action and maintain housekeeing responsibilities * Ensure compliance for the procedures for store discounts, control personal discount to achieve the company average or below oer anum/quarter, request manager approval before each discount *Other* * Comply with other duties assigned *Workplace Health and Safety* * Comply with the Companys WHS policies and procedures * Take reasonable care for personal safety and that of other individuals within the workplace * Report any hazardous conditions, near misses, incidents and injuries in a timely manner and in accordance with relevant procedures * Participate in meetings, training and other workplace health and safety activities * Do not wilfully place at risk the health or safety of any individual in the work place * Do not wilfully or recklessly interfere with or misuse anything provided in the interest of workplace health and safety or welfare * Cooperate with the Company in relation to activities taken to comply with WHS legislation and WHS standards §*Qualifications* * Matric * Grade 12 * Relevant tertiary qualification advantageous * At least 5 years Hospitality and Retail management experience * 1 2 Years previous people management experience *Skills and Experience* * Matric * Excellent English written and verbal communication skills * Business acumen * Financial acumen * Leadership skills * Negotiation and interpersonal skills * Superior communication skills * People management * Customer service * Self-effectiveness * Attention to detail * Flexibility to manage a variety of personalities * Maintain confidentiality * MS Office proficient * Numerically competent * Negotiation, selling and interpersonal skills * Customer service * Good time management * Leadership and supervisory skills * Attention to detail, energy, initiative and enthusiasm are required * Maintain confidentiality *Behaviours and Attributes* * Matric * Demonstrate business acumen by being able to show keenness and quickness in understanding and dealing with a "business situation" which includes the risks and opportunities in a manner that is likely to lead to a good outcome to improve the financial performance and leadership development * Demonstrate financial acumen by being able to read and understand financial statements, understand the impact of fixed and variable costs and be able to calculate and interpret ratios * Create and encourage an environment for effective communication with others and develop the communication skills of others by remaining professional, calm and confidential when communicating with others * Encourage compliance to customer service standards by ensuring standards are implemented and seek opportunities to contribute to positive outcomes for customers to reach customer satisfaction * Demonstrate ethical behaviour through self-management by demonstrating the companys values and behaviours in the sense of being honest, treat people with the necessary respect, follow through on commitments and portray good judgement * Demonstrate the ability to use persuasion during negotiation to gain peoples trust, provide the best solutions to negotiated agreements and respond to conflicting views in a non-defensive manner * Continuously improve oneself through self-development by participating in activities and is personally committed to continually improve himself or herself by getting involved in activities that will challenge and develop current skills * Identify and understand problems and opportunities to find appropriate solutions to make informed decisions by gathering and comparing available information, generate an appropriate solution, take action that is consistent with the available facts and by taking responsibility for any consequences of the decision made * Display professionalism at all times by presenting oneself appropriately, display an understanding of how one is perceived by others to develop and maintain positive relationships * Work towards solutions collaboratively that will benefit all people involved by being respectful towards other opinions, share information with others to ensure they accomplish goals and support employees in their work to contribute to the success of the company * Understand the behaviours and competencies associated with team leadership, team working and the development of high performance teams in a business context by demonstrating the use of these competencies in: planning, implementation of plans, teamwork, decision making, communication, people development, tracking and managing team performance * Knows, accepts and adheres to all policies, procedures, guidelines and standards * Results driven and ability to multitask * Ability to work effectively and level-headed under pressure * Be self-motivated and keen to show initiative * Classic, elegant and sophisticated in appearance and demeanour
