Ssa It Ops Applications Lead Ssa

Ssa It Ops Applications Lead Ssa


Ssa It Ops Applications Lead Ssa

Details of the offer

Auto req ID: 196125BR Job Description Application manager: This role provides team level and/or IT system level operational leadership in support of an application/functional portfolio. Will engage outside portfolio as needed to support broader operational processes. Key accountabilities of this role include:
- Reviews SLA and trend reports, provides portfolio governance, addresses key concerns
- Balances vendor capacity (e.g., discretionary hours used/available) and baseline requests to ensure resources are allocated against priorities
- Works with team to prioritize and approve CRs (Change Requests), Discretionary/Business requests, and other requests
- Reviews team execution and provides input to Ops compliance functions including operational controls, risk management and audit
- Maintains proficiency in relevant business processes to support underlying applications and solutions
- Supports investment efforts by with Ops input to new run estimates, monitors implementation and contingency plans related to delivery
- Drives innovation for portfolio improvement, and provides input to SCP/AOP as needed
- Execute on period level forecast and associated Financial needs
- Engage with software vendors for escalation and contract/financial management
- Maintain proficiency in business processes to support underlying applications and solutions
- Bridge the divide between business and technical teams (to support identification and communication of business impact in times of critical incidents, solution design, etc..)
- Engage with stakeholders to ensure stability and provide input to overall functional solution
- Provides input to MSP to seek opportunities on continuous improvement goals
- Empower him/herself in identifying new, innovative approaches to improve stability, simplification, performance and cost effectiveness of solution
- Plays escalation role in critical incident response based on subject matter expertise
- Maintains proficiency of the technical solution implemented in production and commands the knowledge to facilitate operational discussions
- Liaise with BRM (pursuit), D&D (project lifecycle), and CTO teams as required in support of overall IT delivery

Controls/Risk SME:
- Reduce risk by streamlining/ensuring compliance of continuity planning, patching and vulnerability remediation
- Engage with Managed Service Provider to ensure controls execution
- Review evidence and evaluates compliance against the controls
- Maintain TM project summary documents and deliverable checklists to comply EPMO processes
- Engage with business to define application risk assessment and mitigation activities
- Partners with Controls and Apps teams to drive appropriate ownership of controls/application access approvals
- Engage IT Partners for patch/upgrade execution &defect resolution to reduce risk for key controls
- Supports business teams in defining risk assessment items related to IT Operations
- Maintain list of controls for a service area inclusive of SOX, General IT Controls, and specific service area controls
- Drive DR plan creation and coordinates needs between Information Security and MSP


- Manager level foundational skills
- Foundational budget management
- Experience engaging with managed service provider and offshore teams.
- Proven service oriented attitude
- Independent, self managing
- Experience in service introduction; ITIL
- Good people management / Org Savvy skills

Relocation Eligible: Not Applicable
Job Type: Pipeline

Source: Bebee2


  • IT - Information Technology / Programmer