Sr. Trainer Ii

Job Title:
Sr.
Trainer IIJob Description
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery Essential Functions/Core Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environmentPrepare and present training materials through classroom learning, hands on demonstrations, and supporting activitiesAccountable for achieving individual training performance metricsSupport and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observationsEnsure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clientsMay support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aidsMeasure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluationRecommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs AnalysisParticipate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and proceduresCandidate Profile Business Trainer experienceStrong communication skills, both written and verbalProficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverableSelf-starter, sense of urgency, and works well under pressureStrong attention to detailLocation:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownLanguage Requirements:
Time Type:
Full time2025-05-02If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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