To drive the timeous execution of the day-to-day services in specific Client Delivery unit through increased operational efficiency and improved client experience.
To identify and mitigate operational risk/issues through collaboration with the relevant servicing teams by managing exceptions and timeous engagement with clients.Job ResponsibilitiesManage the overall objectives and drive operational efficiency in the fulfilment of specific Client Delivery unit execution deliverables.Strengthen team participation through effective collaboration within the Client Delivery unit and across the portfolio value chain.Support the direct Senior Specialist and Senior Manager by leveraging unique product SME knowledge & experience in optimizing and investing in key technology, systems, and processes to continuously drive efficiencies and future market initiatives.Ensure a gold-standard client experience by managing the execution obligations within the product portfolio.Ensure seamless client experience through efficient and reliable services.Identify and resolve client pain points through engagement and escalation to the direct Senior Specialist and/or Senior Manager.Ensure exceptions are identified, tracked, resolved, and communicated to the portfolio Senior Specialist.Identify and support opportunities to improve business processes, systems, and digitization by implementing effective ways to operate within the specific Client Delivery unit.Stay abreast of current rules and regulations and contribute to the crafting of procedures, standards, and processes.Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred QualificationBachelor of Commerce in Finance, Accounting or EconomicsMinimum Experience Level3 - 5+ years' experience in Financial Services focused on Middle Office, Support Client Operations.Technical / Professional KnowledgeAdministrative procedures and systemsMicrosoft OfficeRelevant regulatory knowledgeBusiness writing skillsProduct KnowledgeAnalytical SkillsKnowledge of riskRelevant system knowledgeCommunicationDecision MakingInitiating ActionWork StandardsManaging Work
#J-18808-Ljbffr