Specialist Behavioural Pricing(Job Number: 90244442) Description The Specialist: Behavioural Pricing will collaborate with the expert to support effective, efficient and appropriate product development for the rewards within RBB. Adhere to and ensure the relevant actuarial best practice guidelines and other regulations are followed in order to develop and price products that balance customer needs and shareholder requirements.Key accountabilities
Implement the appropriate pricing structure bearing in mind current risk models, profitability, new business volumes, cancellations and changes in the market.
Ensure principles and strategies for pricing design are adhered to
Provide support to research customer price elasticity and ensure research forms an integral part of medium and long term pricing strategies.
Implement pricing strategies to ensure customer satisfaction
Track and monitor profitability and consistency by constantly monitoring customer behaviour and reaction to pricing changes.
Distribute approved modelling outcomes and disseminate key inputs to pricing such as costs, competitor pricing and customer value.
Extract maximum value on customer behaviour data to enable behavioural segmentation, customer journey visualization, and journey orchestration.
Implement and support the reward offering and mix, and oversee marketing activities to drive more profitable customer behaviours.
Monitor and ensure that the desired client behaviours are clearly reflected in the client.
Assess and ensure the pricing rules are in support of the overall Rewards value proposition and is perceived to be enhancing value and perception of the programme
Provide input and ensure product design is efficient: simple to administer, minimal underwriting requirements, maximising system capabilities, minimise capital requirements.
Support in developing relevant training and communication material to explain key rewards programme value concept with simple analytical tools.
Accountability: Stakeholder Management
Create a network of alliances and business partners to optimize the operation of the value chain.
Develop, manage and maintain effective relationships with service providers from within the group.
Develop and maintain a network of alliances throughout the industry, signing up the required alliances to ensure optimal delivery of Financial Solutions.
Build and maintain strong relationships with all Executives to ensure that the correct long term view is obtained for the growth and success of the Reward program
Proactively develop relationships with key external stakeholders, vendors and Industry leaders, including local regulators, key clients and external regulatory bodies to ensure that ABSA gets appropriate co-operation when required and that the Group meets and is seen to meet regulatory compliance.
Accountability: Business Engagement and Cross Functional Collaboration
Liaise with key stakeholders to identify inefficiencies in pricing policy and assist with the implementation of corrective measures.
Analyse and report on the financial impact of implementing corrective measures.
Assist in the drafting of new pricing policy with new product and service developments.
Accountability: Risk Management
Ensure that processes, control requirements and risk management frameworks that
Impact the area are documented and understood by all members of the team.
Ensure that the team understands all compliance requirements and call for the area's
Ensure that all regulatory requirements are adhered to, for example "FICA" and
Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
Ensure that the CLO team understand their responsibilities for physical and systems access control and information security requirements.
Accountability: Reporting, analysing & advising
Assimilate the information received from the CVM MI/Analytics team, in respect of concluded transactions, required for the weekly/monthly/quartely reports.
Prepare the weekly Adherence reports incorporating targets depicting key trends and variances from pricing targets.
Assist RBB Product areas with the monitoring and controlling of their respective profitability performances, through accurate and timely analysis of identified variances. Propose remedial actions where required.
Prepare the monthly Pricing report for the CVM Managing Executive.
The report incorporates trend identification and analysis in respect of key Pricing metrics.
Education and Experience Required
Bcom Degree in informatics, Statistics, Finance/ NQF Level 7 qualification
3 years retail banking and pricing/product experience
3 years analytical experience with regards to model building and the evaluation of strategiesKnowledge & Skills:
Understanding of different Pricing methodologies and strategies
Understanding of Financial and Management Accounting – Cost Allocation theories etc.
Good understanding of ABSA Pricing and Product systems
Communication, Networking and People skills
Understanding of customer analytics and segmentation models
Understanding of statistical models
Understanding of Customer Experience processes and policies
Problem Solving Leadership
Inspirational People Leadership
Collaboration and Influence