Software Support Officer

Required Skills and Qualifications:1-3 years of experience in technical support, preferably with cloud-based software.Excellent problem-solving and communication skills.Ability to explain technical concepts to a non-technical audience.Familiarity with CRM systems, helpdesk software, and remote support tools.Experience with data analysis and reporting tools.Key Responsibilities:Client Support: Provide timely and effective technical support to clients via phone, email, or chat. Troubleshoot issues related to software functionality, data integration, and system performance.Training and Education: Conduct webinars, create instructional materials, and offer one-on-one training sessions to educate clients on software features and best practices.Issue Resolution: Collaborate with the development team to address software bugs and user experience issues. Follow-up with clients to ensure their concerns are resolved.Feedback Collection: Gather client feedback to understand their needs and challenges. Contribute insights to the development team for software enhancements.Documentation: Maintain detailed records of client interactions, issues, and resolutions. Update FAQs and support documentation.Apply now for this exciting opportunity!(This position requires working at the office during office hours)