Software Support Consultant

Responsibilities:Provide software & hardware support on all our products.Build solid business relationships with our clients.Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to customers and the development team.Ensure the proper recording and closure of all issues.Complete onsite networking fault prevention, as well as resolved onsite challenges.Prepare accurate and timely reports.Requirements:2 years experience in the time & attendance/access control field would be ideal.Must have at least 2 years telephonic, call centre and field support experience.A+, N+ certification and networking experience.Excellent written and verbal communication skills.Valid drivers license.Apply today!