Software Support Consultant - Bookkeeping

Job Specifics Are you a customer-focused professional with a passion for IT support and a flair for resolving technical challenges?
We are looking for a Software Support Consultant to join our client and provide support services to clients in the legal and bookkeeping sectors.
Experience providing tech support in a Bookkeeping / Finance / Accounting environment is essential.
On-site for first 3 months, thereafter hybrid (3 days office, 2 days WFH)  Full-time, Permanent  About the Client:  This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries.
With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes efficiently.
Key Responsibilities Respond to and resolve customer queries related to supported software solutions.
Log and troubleshoot support cases, particularly those relating to bookkeeping systems.
Investigate and address bookkeeping concerns within supported software.
Contribute to initiatives aimed at reducing call volumes.
Conduct testing of software versions and updates.
Skills and Competencies Technical and Knowledge Requirements: Proven experience supporting software packages, preferably in IT support or a call centre.
Basic understanding of troubleshooting and problem-resolution methodologies.
Exposure to network environments to identify server and PC-related issues.
Knowledge of bookkeeping processes within a legal practice is advantageous.
Soft Skills and Attributes: Excellent written and verbal communication skills.
Analytical and technology-driven with strong multitasking abilities.
Friendly, proactive, and self-motivated with a focus on customer satisfaction.
Effective self-management and time management skills.
Qualifications and Experience Education: Matric (essential); tertiary qualification in IT is desirable.
Experience: Minimum 3 years in IT support, ideally with exposure to bookkeeping.
Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.