SharePoint Web and Content Services Manager Western Cape Form part of the End User Platform Services (EUPS) team and will be responsible to lead and manage a team of specialists, providing collaboration solutions based on Office 365 technologies. Responsible for strategic technical direction, innovative new ideas and capabilities relating to Office 365 technologies, including the design, development, administration, support and maintenance of SharePoint sites, Teams, OneDrive for Business, Yammer and other PowerApps, the relevant Office 365 portals and various other applications based on these technologies. Work closely with specialists in Directory services (Azure Active Directory and on-premise Active Directory), Messaging specialists, End User and Collaboration architects and is jointly responsible for advancing collaboration solutions for the Group of companies. Interact regularly with representatives from the various business units, to obtain business requirements and deliver appropriate solutions. Establish strategic direction for SharePoint and Teams architecture and configuration in collaboration with the EUPS team and system administrators. Recommend and create policy for SharePoint, Teams, OneDrive for Business governance and administration; and ensure compliance with policies and standards for architecture, process, security and quality assurance. Develop, configure and support SharePoint environments including Office 365, on premise and Hybrid environments. Develop, configure and support SharePoint sites for Country intranets, SharePoint and MS Teams sites, and other collaboration work spaces. Troubleshoot functional and technical incidents occurring within SharePoint Online and On Premise, MS Teams and related Office 365 products and apps. Provides Tier 3 support to diagnose Office 365 related issues and perform root cause analysis. Interface with third party vendors and acts as primary point of contact for SharePoint and MS Teams platforms; communicates functional and technical application requirements. At the enterprise level, coordinate and maintain web applications; coordinate with external entities as needed. Manage end-user accounts, permission and access rights in accordance with policies and best-practices while maintaining privacy and security standards. Design and configure custom SharePoint, Teams, PowerApps applications and web parts, including Power Automate and Forms Pro applications, including customized activities, forms, and other custom functionality. Mentor and develop SharePoint, Teams and related Office 365 technologies expertise within the user community. Perform other duties related to SharePoint, Teams, OD4B administration, development, and production support as needed. Take personal initiative to identify, analyse, resolve and deliver solutions for problems and opportunities concerning Office 365 and SharePoint. Mentor other SharePoint and Teams Administrators, Developers, and users in IT. Define budgetary controls annually, providing input to the budget process, including expense and income (cost recovery) models - and communicate this to stakeholders. Minimum Required: Matric A degree in Computer Science or equivalent Relevant certification in SharePoint or Office 365, e.g. MCSA Office 365 Advantageous to have: Certifications in Microsoft Office 365, SharePoint, MS Teams, OneDrive for Business, Yammer, etc. Certifications in PowerApps, Power Automate, Forms, etc. Certifications in Microsoft Security products, including the EMS suite, AAD, ATP, AIP, etc. EXPERIENCE: Experience in the financial services sector At least five years of direct work experience developing websites and applications in Office 365/SharePoint, .NET/Azure, Powershell, and SQL, SharePoint Designer, and User Interface development to deliver business solutions At least 2 years of intermediate-level experience with Active Directory is required, including integration and access control At least 1 year experience administering and configuring Microsoft Teams is required Knowledge and experience in developing apps using Power Apps, Power Automate, Forms Pro will be to your advantage Familiarity with database platforms (especially MS SQL Server) and reporting tools is a plus DevOps and agile process experience is a plus Knowledge of and experience in managing budgets, expenses and income models, is a strong positive
