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Location Cape Town Region South Africa Application Deadline 31 March 2021
At Content+Cloud we help our clients to succeed and to transform the way their businesses operate, the way their users work, and provide them with flexible and secure platforms with which to do it.
Our portfolio of Professional and Managed Services enables our clients to truly leverage the power of Microsoft’s three clouds: Microsoft 365, Azure and Dynamics 365.
As our reputation has grown over the years, we’ve been able to attract exceptionally talented individuals. Whether they are a world-renowned technology specialist or a highly skilled member of a 24/7support team, all our people are driven by a desire to deliver success for our clients.
The SharePoint Support Developer is responsible for analysing business requirements, troubleshooting the defects of the existing solutions, estimating the efforts involved and communicating with the client, designing a proper solution and implementing robust and deployable solutions using the latest web technologies independently. In addition, they work closely with other teams to assist with delivery during the Early life Support phase of a project.
This role is an integral part of the team and the need for adaptability and flexibility is crucial.
The ideal person for this role will have a confident manner and excellent communication skills, the ability to effectively engage with a wide range of stakeholders and a methodical and analytical approach. You will need to be able to tackle challenging scenarios, consider options and explain and implement solutions.
Location and Environment
This role will be based out of our Century City offices in Cape Town, however you will work amongst a team split across our London and Manchester offices.
At Content+Cloud we look for a particular kind of person. Someone who likes nothing better than helping others to achieve their goals. Someone who is driven by a desire to go the extra mile for our clients, focusing on the little things that make a big difference. Someone who loves technology, not for its own sake, but for what it can deliver – in terms of organisation.
This is the real Content+Cloud difference: the mindset of our people.
We see every client challenge as an opportunity for fresh thinking, and every client journey as an adventure.
Required Skills and Capabilities
To provide 2nd and 3rd Line break/fix support to Managed Services clients, through the delivery of high quality, appropriate bug fixes with minimal efforts
Deliver small to medium scale solution enhancements in line with scope, using agreed standards and tools
To deliver outputs within agreed SLAs or estimated timeframe
To ensure customer satisfaction and user acceptance
Provide 2nd Line incident resolution for Content and Code’s Managed Services clients
Prepare Statements of Work for Client Enhancements
Build, test and deploy Enhancements and Change Requests
Supporting the development of junior team members
Liaise with clients/end users to clarify details of requirements.
Design, code, test, correct, and document complex programs and program modifications from supplied specifications using agreed standards and tools.
Report on work carried out and contribute written material of publication quality.
Assist with the creation of Statements of Work for small to medium sized projects.
Coordinate the implementation of agreed remedies and preventative measures.
Recognise and manage potential issues.
Approach situations in a positive and constructive way: provide solutions, not problems.
Consider and create options and objectively consider other viewpoints.
Identify or create business opportunities or improvements.
Take personal ownership. Demonstrate accountability and responsibility. Constantly seek to improve self, the team and the company.
Help identify areas for the implementation of changes in the business process.
Work with clients to define acceptance tests.
Obtain and analyse usage data and present it effectively.
Maintain an in-depth knowledge of specific technical specialisms and provide expert advice regarding their application.
Create and maintain support documentation.
Manage the configuration of documentation items and files within own area of responsibility.
Identify and report issues and risks.
Use the tools and techniques for specific areas of release and deployment activities.
Administer the recording of activities, logging results and documenting technical activity undertaken.
Carry out early life support activities such as providing support advice to initial/pilot users.
Monitor the market to gain knowledge and understanding of currently emerging technologies.
Identify new and emerging hardware and software technologies and products based on own area of expertise, assess their relevance and potential value to the organisation and contribute to briefings of staff and management.
Work on small to media size of development work
Health and Safety
To comply with Health and Safety legislation, following Content + Cloud processes to ensure your own safety and the safety of others
Experience and Skill Requirements:
SharePoint development: Apps/Add-ins, JSOM, CSOM, server-side APIs for SharePoint 2010 and above, SharePoint Online. PowerShell
SharePoint Administration knowledge for all SharePoint Versions (SharePoint 2010 and above)
Office 365 Administration
Windows 2012 server or above and IIS configuration
Commercial experience with Microsoft Visual Studio, Visual Code, TFS
Highly desirable and helpful skills & experience:
Azure based development, PnP, TypeScript, SharePoint Framework, Office 365
Apps e.g., PowerApps and Power Automate
Microsoft SQL Server Administration
Nintex workflows / forms
Metalogix tools or equivalent
Salary dependent on experience
Role based out of our Century City offices
40 - 45 hours per week (Monday – Friday)
20 days’ annual leave
Pension, Medical aid, free breakfast daily, lunches paid for on Friday (and a whole array of other benefits!)
Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at **********