Want to be a part of our team?The primary responsibility of the Services Delivery Operations Manager is to plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. These individuals contribute to the definition and management of the Services Delivery Strategy and execution thereof. They implement the regional or local strategy in line with the global strategy that takes into account the business today and implements a strategy to improve, including the structure and implementation of a services model to meet the business needs for our regional or local Services clients.Working at NTT1. Define, develop and communicate the Service Delivery operations processes and procedures.2. Provide input into the development of a tactical strategy and develop and implement a supporting operational strategy.3. Ensure the successful transition and operation of Services Contracts.4. Project future revenues and expenses, establish financial targets for individuals and teams and identify opportunities to minimise cost or increase sales/revenue.5. Manage stakeholder relationships and monitor client experience and contractual compliance for all relevant contracts.6. Provide sound consulting services and recommendations based on customer and client needs, current information and trends and act as the point of escalation for client satisfaction issues.7. Ensure operational efficiency through the development and implementation of sound operational, process, quality, standard and service optimisation processes.8. Develop processes and approaches that enable a continuous improvement program.9. Provide accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency. Skills SummaryWhat will make you a good fit for the role?Workplace type: Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
