Service Specialist

Position PurposeDeliver and enable excellence in all service moments to all stakeholders.Personalised servicing through the omni -channel experience focusing on the overall quality of interaction between our customers and the brand.Committing to our service charter and strive to continuously make a positive difference.Experience3 - 5 years Health Care Operations Experience2 – 3 years Call Centre ExperienceQualificationsGrade 12 / Matric / NQF level 4. Call Centre, Customer Services Certificate AdvantageousAccountabilitiesClient service delivery and quality:Follow procedures and cooperate with peers and leader for best possible service deliveryCompliance and Risk Management:Defined legal, statutory and regulatory compliance is maintained at the required standardsOperational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessaryFinancial Management:Contribute to cost savings within the department to assist with financial goals and targetsOperating Model:Meet delivery objectives through working with other team members within and linked to the department / projectResolve operational performance variations and problems and escalate unresolved issues to higher levelsEnsure delivery targets/objectives are met and operate in a supportive manner to achieve successful deliveryOperational Implementation of Strategy:Keep up to date with operational changes implemented in response to important external influencesDeliver in a manner that supports and meets operational quality standards and meets the defined departmental prioritiesPerform according to defined operational best practice and identify and implement opportunities for continuous delivery improvementOperational Leadership:Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectivesEngage in development, coaching and mentoringSupport transformation through valuing diversity