Service Section Manager Level 2 Global Grade 12

Key Outputs
Leading a team of supervisors or related teams in providing effective Earthmoving equipment and component management solutions to ensure customer satisfaction.
Relationship building with external and internal customers.
Proactively liaise with Principal to resolve problems and issues and build relationships going forward.
Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship.
Ensure all problems are dealt with as quickly as possible.
Open relationships conducive to collaborative problem solving.
Effective control of Work-in-Progress.

Qualification, Experience and Competencies
Qualified Artisan or Applicable Engineering Diploma / Degree or Qualified earthmoving equipment mechanic.
Minimum 3 years management experience in the customer interface.
Good knowledge of Earthmoving equipment and relevant industry.
Good communication (written, verbal and presentation) skills.
Effective negotiation skills.
Ability to work independently, under pressure and meeting deadlines.
Willing to travel as and when required, show initiative by thinking creatively.
High level of computer literacy (including relevant SAP).
Strong technical background from a mechanical engineering perspective.
Experience in managing warranty process, Financials for non-financial managers
Exposure to business planning / budgeting processes.
People management skills and experience.
Sound business communication skills (Negotiation; Presentation, etc.).