Service Manager: Hospital Benefit Management

Service Manager: Hospital Benefit Management
Company:

Akasia Personnel Consultants


Service Manager: Hospital Benefit Management

Details of the offer

SERVICE MANAGER: HOSPITAL BENEFIT MANAGEMENTA challenging opportunity for a dynamic, quality orientated Service Manager with proven leadership and people management skills exists. To promote the delivery of a consistently superior customer experience, the successful candidate will utilise their effective planning and organising abilities to drive the day-to-day management of the Groups resources to meet the contractual service levels, standards and targets.Service Manager:Salary band 550k 650k p.a.Working hours : 7h30 16:00This position is open in the business unit and reports directly to the Head of Deparment: Hospital Benefit Management.THE IDEAL CANDIDATE SHOULD HAVE:· A minimum of a Grade 12 and Registered Nursing qualification· Sound Clinical knowledge· Exposure to Managed HealthCare policies and procedures, ISO principles and other related legislature would be an added advantage· Ability to effectively communicate at all levels· Computer literacy (MS Office and Medical Administration system)· Management experienceKEY RESPONSIBILITIES INCLUDE:· Maintenance of effective communication amongst all stakeholders· Effective monitoring and maintenance of the day-to-day operations to ensure adherence to set standards and targets· To offer creative solutions in the day-to- day operations· Evaluation and support of the Groups training needs and compile action plan and provide feedback on performance and customer feedback· Analysis of the Product/Industry changes and sporadically review processes in order to identify risks or possible improvement suggestion within the group· Planning and efficiently implementing approved operational changes to effectively respond to important external influences in a way that maintains operational best practice.· Client management and management of escalations.· Staff planning· Supporting the HOD: Managed HealthCare to implement business plan in a manner that supports operational and quality standards that meet the defined departmental priorities· Management of staff· Escalate system problems including hardware faults timeouslySend following via E-mail:· CV including ID, Race, Gender, Notice period (date available), summary before the detail experience of each job:· Clear copies of:· ID· Face photograph· Drivers license· Matric certificate· Tertiary qualifications· Latest payslip· Required salary· Employer references at each job


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