Service Delivery Manager

Service Delivery Manager

Baraka It Solutions (Pty) Ltd

Service Delivery Manager

Details of the offer

Responsibilities include: Work in close partnership with the Group IT Executive in full support of the strategic IT and business objective for the Group
Participate in the development of IT strategies collaboration with the leadership team
Develop, maintain, support and optimize key functional areas, including but not limited to:
Network infrastructure
Server infrastructure
Cloud infrastructure and services
Database infrastructure
Supporting data communications
Telecommunications systems
Effectively develop, plan, implement and maintain IT infrastructure strategies, architecture, policies and procedures
Build and maintain close working relationship with internal stakeholders and establish service level agreements with business units
Acquire, deploy and manage supplier, vendor and contractor relationships to ensure service that meets business requirements and objectives
Manage the operational requirements of the function which include:
Setting priorities for the design, maintenance, development, and evaluation of all infrastructure systems
Conducting feasibility studies for various upgrade projects, improvements, and other conversions
Defining hardware and software standards
Regularly testing network and server performance and provide statistics, reports and recommendations for better utilization
Develop strategies for maintaining network and server infrastructure
Schedule and direct activities to resolve hardware and Software problems in a timely and accurate fashion
Establish and maintain regular reporting on the status and stability of infrastructure
Manage the budget and operational costs for your area of responsibility
Lead, manage and develop a high performing team to ensure the optimal performance of the function and team members
Driving continuous improvement and self-development
Executing and delivering on ad-hoc duties and responsibilities
Qualifications and Experience Required
Matric with a relevant tertiary qualification
Minimum of 10 years proven experience in an IT role with 5 years managerial experience
Sound working knowledge of Cloud and Database administration
Experience and sound understanding of the following principles s that are essential for this role:
Operating System Support – All Desktop and Server platforms
Office 365 Support
Active Directory

Source: Jobs4It


  • Other Jobs / Other Jobs - Crafts