Service Controller (Office Automation)

Requirements:Must have matricMust be computer literate (MS Office proficient)Must have previous Office Automation experienceAdministration and customer service skills essentialBookkeeping experience an advantageDuties:Daily allocation of calls to technicians in various areas.Keeping clients informed of the progress regarding the call status.Daily logging of service calls.Ordering of spares required and creating purchase requisitionEnsuring stock levels are kept at the desired stock holding.Assisting with stock take.Keeping the Service Manager informed of technician's attendance.Ensuring the efficient running of the workshopEscalating any incident that requires the Service Manager's involvement. (Both external and internal.)Planning of new installations and communicating with both the sales division and clientPulling reports and capturing on the systemsAbility to work in a teamother related duties as per company requirement