AdvertPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!
Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.
Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.Job DescriptionThe objective will be primarily accomplished by aiding customers with escalated or more complex questions or issues regarding Sage's products or services and their application in the customer’s business operating environment. Support is provided in adherence to company guidelines and will be performed through various channels (telephone, email, chat, etc.). Help our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with minimal constraints and minimal impact to the live customer processing environment. This challenging position is available for an individual with a passion for service.Key Responsibilities1. Excellent written and verbal communication skills in both English and Afrikaans
2. Professional acumen
3. Self-motivated and pro-active
4. Service orientated
5. Ability to perform in a highly pressurised environment
6. Independent thinker and self-starter
7. Customer and quality focussed
8. Assertive and confident
9. Diplomatic and tactful
10. Team player with a passion for work
11. Patience
12. High Emotional intelligence
13. Disciplined
14. Technical ability a plus
15. Excellent Troubleshooting skills
16. Innovative thinker
17. Ability to lead
18. Be the point of contact for our customers
Decisions you will be expected to make:
1. Having enough information to solve the query.
2. Assign priority to query and escalate where needed.
3. When you out of your depth and need help.
4. Logging of a critical software bug or enhancement.
5. How to deliver negative messages without negatively impacting the customer.
Skills, know-how and experience needed for the role:
1. Grade 12
2. Excellent verbal and written communication skills
3. Business maturity/acumen
4. Computer Science Degree / Equivalent Microsoft Qualifications
5. Minimum 5 years Network Administrator Experience
6. Excellent knowledge of the following - Active Directory - DNS - DHCP - Internet Information Services - SQL 2012/2014 - Networking skills - Server 2008, 2012, 2016 experience - MS Exchange experience
Technical / professional qualifications:
Relevant Post Graduate qualification
