GSK Tech Global Centre located in Poznan is the world’s largest GSK technology centre, hiring about 700 highly-skilled IT professionals. As Tech we are absolutely fundamental part of a science-led global healthcare company to help GSK discover, develop, manufacture and commercialize and sell our medicines and products. Our work makes a difference and in GSK we work with purpose to help people do more, feel better, live longer.
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
Interact directly with all Tech groups, business owners/users, external product vendors, data vendors, and offshore support suppliers
Set and monitor service levels and conduct service reviews with all areas
Responsible for the identification and execution of service improvements that will lead to lower cost of ownership for GSK at the enterprise level
Responsible for the management and remediation of any audit or compliance findings per GSK standards and execution of routine testing of agreed IT Continuity Plans
Serve as the point of contact for service operations performance with the IT Business Partner and IT Delivery teams
Monitor service performance against service level agreements and produce service reports and escalate as required for business-critical impact
Ensure agreed transition processes and schedules are followed to ensure successful introduction of new services or versions of existing services
Responsible for ensuring that the GSK standard processes are applied and adhered
Establish total cost of ownership of production assets within their defined service function
Responsible for development and release process of maintained solutions and applications
Lead team in the elimination of support and maintenance costs associated with assets by decommissioning, or consolidating products
Negotiate with relevant parties in respect of disruptions and major amendments to the provision of services
Review service delivery to ensure that agreed targets are met and prepare proposals to meet forecast changes in the level or type of service
Liaison with vendors to ensure support services is maintained
Set clear direction and objectives by defining and establishing team performance measures and standards
Providing coaching, mentoring, and guidance to the staff
Why you?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
Bachelor’s degree in Computer or Information Sciences or equivalent experience(consult manager on equivalent experience)
Experience with application development and operations and systems architecture
Experience managing an offshore environment and working with offshore vendors
Experience managing IT services and projects
Experience in application development management in AGILE and SCRUM
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
Knowledge and experience of ITIL based service management practices
Experience working with Six Sigma/Lean Sigma processes and tools
Knowledge of service operations, processes, service delivery, reporting, and continuous improvement
Ability to drive outcomes and manage client expectations
Understanding of business area strategic goals, processes and workflow, and of the IT tools deployed
Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services
Excellent communication and presentation skills
Ability to influence others, make technical decisions and initiate actions
Staff management and development
Why GSK?
Our values and expectationsare at the heart of everything we do and form an important part of our culture.
Benefits
Career at one of the leading global healthcare companies
Contract of employment
Potential to work remotely with a 4 days of presence in the main office (post COVID)/
Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
Life insurance and pension plan
Private medical package with additional preventive healthcare services for employees and their eligible
Sports cards (Multisport)
Possibilities of development within the role and company’s structure
Personalised learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
Extensive support of work life balance (flexible working solutions, short Fridays option, health & wellbeing activities)
Supportive community and integration events
Modern office with creative rooms, fresh fruits everyday.
Free car and bike parking, locker rooms and showers.
Car allowance
Company stocks
G6
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GSK is an EqualOpportunity/AffirmativeAction Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
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