Senior Support Consultant

Ditto Hire, a leading tech company operating in the recruitment software sector, is currently looking for a Senior Support Consultant to join our awesome team of coders, designers, and account managers.

We require a self-starter who is obsessed with detail and brilliant customer service.

What you need:
Customer support background
Experience in support on large platforms
Excellent communication skills
Ability to learn quickly

Duties
Provide friendly and efficient support to customers via telephone/email/support systems
Accurately record and document activity through the ticket system
Ensure effective communication with customers, colleagues, and management
Perform adhoc functions, projects, training

More about you
Resourceful with a strong sense of urgency
Friendly and helpful
Excellent telephone manners
Ability to take initiative and solve problems
Good time management skills
Ability to work under pressure
You like to share knowledge
Quick learner and comfortable in a dynamic tech environment