Senior Programme Coordinator

Responsibilities: Drive engagement strategies for program participants, aligning with our organization's objectives. Monitor programme progress and resolving issues. Cultivate and maintain positive relationships with key stakeholders. Assist with planning and coordination of programmes and their activities. Oversee the administration of key account/IP programmes, managing client queries and ensuring a high level of customer satisfaction. Test and monitor platform functionality to ensure accessibility and usability. Facilitate onboarding and offboarding processes, fostering participant and user engagement. Prepare and present engagement and corporate reports to internal stakeholders and clients, highlighting key metrics. Skills and Competencies: Minimum of a bachelors degree in a related field Minimum of 2 to 3 years experience in customer service Strong presentation skills