PRIMARY PURPOSE The Operations Specialist will fill a full operations role in the booking process, working closely with Travel Designers while being the first line in relationships with suppliers and managing the entire backend of each booking made by the Travel Designer.
The goal is to secure bookings with all service providers accurately, efficiently, and without errors.
The position requires teamwork and the ability to interface with various departments.
This position is based in Johannesburg or Cape Town.
Detailed Responsibilities Develop stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and maintaining continuous communication with suppliers and internal sales.Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.Reconfirm all services as per the Wilderness Safaris Terms & Conditions.Stay updated with all WS and AP product updates, as well as technology updates.Contact suppliers in writing to confirm or cancel relevant services, providing all special requirements.Maintain the booking file (electronically) processed by the Travel Designer.Escalate complaints that could negatively affect long-term relationships to relevant managers.Provide feedback to all properties where guests are due to travel to mitigate complaints down the line.CANDIDATE PROFILE Qualification: Matric certificate with maths (minimum standard grade or above).Tertiary certificate in Travel & Tourism or Hospitality.Experience: Minimum of 6-7 years' experience in Travel and Tourism.Computer literate (Microsoft Office, Email, Teams, Excel, Internet browsers).Excellent product and geographic knowledge of Southern & East Africa.Personal or educational travel experience is advantageous.Skills: Excellent communication skills in English, both written and oral.Strong attention to detail and accuracy in data capturing.A good financial understanding.Interests: A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on WhatsApp by sending the word 'Hi' to +260761166303.
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