ENVIRONMENT:
If you are passionate about delivering exciting customer experiences while boosting profits, then your sales expertise as a Senior Key Account Manager is sought by an innovative Solutions & Systems Integration Specialist in Joburg. Your core role will include taking the lead and driving successful customer engagements, delivering on targeted Revenue and Gross Profit values & keeping abreast of technological changes and how it influences various customer market verticals. You must possess a Bachelor’s Degree in IT/Computer Science or related field, have knowledge of Financial Services market conditions from a macro and micro perspective, an expert in an Enterprise business or Industry Vertical & 10-15 years’ Senior Management experience in an industry sector or environment that has technological complexity and is customer care / customer experience intensive.
DUTIES:
Facilitate growth in the contribution to revenue and gross profit by chiefly developing new business and then managing customer engagements at all levels within the assigned Financial Services sector landscape.
Assist in identifying solutions that need to be offered as part of collaboration with internal pre-sales-, product-, services- support staff with engaging, open communication and teamwork.
Take end to end ownership to manage customers in the most efficient way to generate sales and profits that will meet aggressive sales and growth targets.
Responsible for prospecting and acquiring new customers; researching business opportunities; setting up meetings / workshops and attending conferences.
Maintain an excellent customer-oriented approach, being a brand ambassador, always acting professionally, ethically and driving high-performance behaviour as aligned to the company values & culture.
Understand allocated customers’ vision, strategy and priority needs, and sell aligned and relevant solutions to meet customer needs that also deliver business value to customers.
Maintain in-depth knowledge of solutions and make recommendations to customers based on their individual needs. Work with Product & Solution Managers and Product BU heads to ensure enablement of all products, services and solutions.
Develop their own sales capabilities, complete sales certifications for key vendor / partners and upskill themselves continuously with relevant sales, product and solutions knowledge / certifications and industry / competitor knowledge, market conditions and innovation.
Build and maintain strong relationships with the customer and internal cross-functional teams, always take ownership to resolve customer queries and work well with internal teams to promptly and efficiently resolve queries or problems. Effectively do sales planning, account planning, drive key tasks and performance targets, daily & weekly update of CRM and Sales systems, weekly sales forecasting, monthly & YTD Sales Reporting.
REQUIREMENTS:
Qualifications –
Bachelor’s Degree in Information Technology, Computer Science, or related field preferred.
Experience/Skills –
10-15 Years Senior Management experience in an industry sector or environment that has technological complexity and is customer care / customer experience intensive. Significant understandings of customer need satisfaction in a high tech. environment essential.
Knowledge of the Financial Services sector market conditions from a macro and micro perspective to make informed decisions and provide direction to customers specific to their requirements.
Must be an expert in an Enterprise business or Industry vertical.
Ability to market and close the sale of solutions.
Negotiation skills to secure accounts at a profit.
Analytical skills to judge the current market and the competition to set accurate pricing.
ATTRIBUTES:
A self-motivated individual who can perform at optimal levels under pressure.
A good communicator and an original thinker that can offer ideas about generating new sales and effectively deal with people to maintain customer satisfaction.
Interpersonal skills to communicate with customers over the phone and in face-to-face meetings.
Exceptional team management skills.
