Senior It Support Engineer

Senior It Support Engineer
Company:

Hr Genie


Senior It Support Engineer

Details of the offer

Our Client is leading global organization is seeking a Senior IT Support Engineer to join their team in Edenvale.
Responsibilities;
Assists with the administration and maintenance of the VOIP/ Hosted telephone system
Assist with set up and maintenance of the IT environment and software
Assists in supporting corporate applications, user desktops, etc.
Helps install and improve computer software and network equipment
Performs basic and more complex troubleshooting, backup, archiving, and disaster recovery
Installs and upgrades computer software and network equipment
Research and assist in implementing department innovation initiatives
Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary
Assist in the administration and maintenance of internal programs
Interacts with internal clients to resolve escalated help desk issues; communicates with internal clients in a professional manner maintaining confidentiality
Provides responses to internal clients in a timely manner
Assists with the inventory management of software licenses, software, hardware, and other IT supplies
Assists with the purchase of software, hardware and other IT supplies
Promotes responsible usage and care of corporate equipment

Provide Support to End-UsersMaintain and Support Microsoft Windows Applications and Systems
Supply Desktop Support to all employees
Ensure Helpdesk Calls are allocated correctly and are attended to within the logged priority timeframe
Create, Amend and Remove User Accounts (i.e. Active Directory, Internet, E-Mail, Voice/PABX etc.) as necessary and requested.
Ensure Anti-Virus Signatures and deployments to workstations are up to date.
Monitor and Maintain E-Mail Filters (MimeCast and MailMarshal)
Ensure Work related E-mails are not blocked.
Printing Environment Management
Manage service of printing equipment
Manage printer consumables
Investigate solutions for division / departmental needs

Ensure Data Integrity and AvailabilityManage and Ensure Backups are completed on a Daily Basis by means of daily logs and Ensure that Backup Tapes are handled/managed appropriately (i.e. Sent of Site, stored in a secure location)
Manage and Ensure Disaster Recovery Backups are completed on a Daily Basis by means of respective logs.
Restore from Backup Tapes/Media when required (i.e. to restore deleted files, to recover corrupted systems)

Ensure Maximum I.T. Systems AvailabilityInstall, Configure and Maintain Servers, as and when required.
Maintain and Monitor Server Activity. Check that sufficient resources are available on Servers to ensure maximum systems availability to users.
Maintain and Troubleshoot Internal Network (LAN, WLAN) to ensure maximum network uptime
Maintain and Troubleshoot Wide Area Network (WAN) to ensure maximum uptime for branches and Internet related traffic.
Monitor and Report, where necessary, on Internet and E-Mail usage via respective tools
Resolve any Issues with employee’s workstations as efficiently as possible to Enhance systems availabilityEnsure Anti-Virus Signatures and deployments to Servers are up to date.

Maintenance of I.T. Hardware and SoftwareInstall, Maintain and Support Computer Hardware and Software for employees
Procurement of Standard Hardware and Software from Preferred Suppliers
Maintain the I.T. Asset Register Movements and ensure respective documents are supplied to Finance for the Company’s Asset Register (i.e. IH Register Form)
Ensure the Standard Images for Workstations is regularly updated

Knowledge & Experience:
Minimum of a Grade 12
Diploma or Degree in relevant field or assessed equivalent competence
MCSE qualification
VOIP knowledge
CCNA will be advantageous
Server 2008 & 2012 experience
Server configuration
Microsoft VM’s / Hyper V knowledge (Microsoft 2008/R2 and 2012/R2)
Desktop Support - hardware and software
POE Switch Configuration – HP Configuring VLANS Data and Voice
Active Directory – DHCP / DNS
MPLS network knowledge to provide support
Managing WSUS
DFS (Distributed File System)
Implementation of network and server upgrades on Windows platform.
Minimum of 5 years’ experience in a similar position

Requirements


Knowledges:

  • Basic
  • Desktop
  • Internet
  • DHCP
  • DNS
  • Internet

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