Senior Isp Support Technician

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, and an ISP, Utility Management and infrastructure installation, Property Management, and related activities. Join Faircape Group's Tech-Driven Team as a Senior ISP & Desktop Support Technician! As a technology-forward organisation with diverse infrastructure and ISP operations, we're looking for a technically strong and solutions-driven Senior ISP & Desktop Support Technician to help keep our systems connected, our staff supported, and our customers online. This role is ideal for someone with solid hands-on experience in ISP, desktop support, networking, and infrastructure who thrives in a fast-paced environment where no two days are the same.
You'll play a key role in managing everything from WiFi and fibre troubleshooting to device setups and infrastructure optimisation—both remotely and on-site. If you're excited about solving problems, working with cutting-edge systems, and being part of a collaborative and energetic IT team, we'd love to hear from you! Duties include but are not limited to the following: Assist with managing the infrastructure and network-related site inspections and maintenance when requiredMonitor system performance and support uptime across all network and infrastructure components, ensuring smooth integration and early issue detectionProvide 1st and 2nd line support to staff and residential ISP customers via Freshdesk, phone, and remote toolsRespond to support tickets, keep users informed throughout, and offer standby/after-hours support when requiredTroubleshoot fibre/wireless internet, desktop/laptop hardware and software, mobile phones, and VoIP setupsAssist with router setups and CPE configurations (Mikrotik), remote diagnostics, and site-level supportConfigure and manage wireless links and devices including Mikrotik, Cuddy, and YealinkContribute to the development and enforcement of ISP support policies and IT proceduresEnsure adherence to internal IT standards, data security protocols, and industry best practicesTroubleshoot and support LAN/WAN networks, internal WiFi APs, switches, firewalls, biometric systems, AV setups, UPS systems, and smart utility/water meters, with a solid understanding of infrastructure and networking principlesDeploy and manage workstations, laptops, printers, mobile devices, VoIP phones, and residential routersImplement software and security updates across Windows, Chrome OS, and macOS platformsPerform daily, weekly, and monthly IT maintenance and monitoring tasks to optimize performance and uptimeAssist the ISP Desktop Technician with on-site and remote tasks as neededMaintain high service standards and support IT operational efficiencyQualifications: Matric (compulsory)Relevant Information Technology Diploma or Degree (advantageous)Industry-recognised certifications such as Mikrotik MTCNA/MTCRE, A+, N+, MCSA, MCSE, MCP, or equivalentExperience and Knowledge: Proven experience in an ISP, Network Support, Systems Administration, or similar technical support roleSolid background in ISP or telecommunications environments, with exposure to both end-user support, backend network and infrastructureProficient in managing support tickets and resolving customer queries via phone, remote tools, and helpdesk platformsHands-on experience installing, configuring, maintaining, and troubleshooting desktops, laptops, and related peripherals across Windows, Chrome OS, and macOS environmentsSkills and Attributes Proactive and detail-oriented with strong problem-solving skillsAble to work independently and as part of a team in a fast-paced, service-driven environmentTechnically curious with a willingness to continuously learn and adapt to new technologiesHigh level of professionalism, accountability, and integrityExcellent communication skills (verbal and written)Proven organisational and administration skillsCustomer service orientatedSpecific Requirements Solid and positive written referencesProvide after-hours support on a rotational basisValid Driver's License and Own Reliable Transport (Compulsory)Clear health recordClear credit recordNo criminal recordNormal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break.
The company allows employees, by approval of the direct manager, to work flexi time between 06h30 and 18h30. Benefits: Faircape offers a market-related salary.
Salaries are dependent on individual experience, knowledge, skills, and attributes. To see more about Faircape and what we have to offer go and look at our informative website you not receive a response within 2 weeks of applying, please consider your application unsuccessful.

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