Senior Inbound Consultant

Our client based in Cape Town is looking for a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries.The ideal candidate should be confident, self-motivated and goal-driven. If you think that you are detail-orientated and accurate then this might be the role for you.The position is within the clients' USA & Australasia Division. Key Performance areas:Having a passion for the travel industryA Minimum of 5 years inbound tour consulting experience requiredExperience with working with overseas tour operatorsIn depth product and destination knowledge of Southern AfricaAll-rounder, with experience in FIT and ad hoc group quoting and processingExperience with designing itineraries for ADHOC tailormade enquiriesExperience with creating & quoting packages for agent websitesAttention to detailSpecialist advice on destination to agentsApply strong sales techniques to convert potential businessQuoting of itineraries and related servicesProcessing of converted quotes to bookings from cradle to graveHandling of an after-hours phone on a rotational basisAbility to work on Microsoft WordAbility to professionally, communicate via e-mail as well as telephonicallyFigures orientatedA creative edgeA good comprehension of protocol involved with senior management of corporate customersA team player – thus someone who can receive directive from colleagues when need to achieve a mutual goalEngaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible priceStrong negotiating skills with both suppliers and clientsTake ownership ensuring all elements are taken care of in a professional and organised mannerMust be able to multitask between current & new quotesIn addition, the candidate should be able to:Extend excellent customer serviceBe honest, creative, positive, and fairFit in with our company cultureConduct themselves professionally and graciously over the phone and emailA can-do attitude with the ability to be proactive and enthused about their workPlease Note: Preference will be given to candidates from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the clients' internal recruitment policy as well as units' employment equity plans.