Senior Debtors Controller/Manager

Our client is currently on the lookout for a Senior Debtors Specialist/Manager to join their team permanently in Newlands (Cape Town). Duties:Policy and procedures.Ensure that the credit and billing policies are developed for approval, communicated to operational divisions, and adhered to.Develop and implement debt collection strategies to reduce outstanding debts and improve cash flow.Review and monitor debtor accounts to identify overdue invoices and delinquent accounts.Contact debtors via phone, email, and mail to negotiate payment plans and resolve outstanding issues.Maintain accurate records of debtor communications and payment arrangements.Billing: Ensure that correct billing occurs and that all discrepancies and irregularities are analysed and rectified.Drive and oversee billing process.Dispute resolution.Investigate and resolve customer disputes related to billing or payment discrepancies.Collaborate with relevant departments to address and rectify issues affecting debt collection.Reporting and Analysis: Prepare and present regular reports on debtor accounts, aged debt analysis, and collections progress to senior management.Team Leadership: Supervise and support a team of debt collection specialists.Provide guidance, training, and motivation to ensure team targets and KPIs are met.Assist with annual audit, provide auditors with relevant information to verify accounts. Qualifications & Experience:Min post-Grade 12 qualification, ideally Diploma in Credit Management.Credit Management III preferred.5 years managing a team.