Senior Client Success Manager Client Success · Johannesburg or Cape Town, South Africa Company Overview Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS). Ozow is bringing commerce to a wider audience, promoting financial inclusion, and innovating for our customers. Paying with us is Ozow easy, Ozow fast and Ozow trusted! Job Description As a Senior Client Success Manager, you will deliver on our strategy to build mind share and adoption of Ozow’s payment services across our most strategic business Clients and customers. You will be responsible for new Client and Enterprise Client implementation and relationship management as well as ensuring adoption of and engagement with Ozow’s payment platform. You will be responsible for driving top-line revenue growth and overall end customer adoption across all market segments through channel Client engagement. The ideal candidate has both a business background that enables them to engage at the CxO level and a sales background that enables them to easily interact with enterprise customers and field sales reps. You should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. Your broad responsibilities will include driving account strategy and planning for Enterprise level accounts, establishing business and technical relationships, and managing the day-to-day interactions with these organizations in order to build long-term business and marketing opportunities You Will: Build and maintain trusted consultative relationships with Enterprise Clients Transition new and Enterprise Clients into the company seamlessly Work with executive sponsors to design and execute a success plan for each Client Drive planning sessions to ensure Client can fully leverage Ozow to meet their performance and operational efficiency goals Drive expansion opportunities with each Client Conduct regular business reviews with Clients Develop and implement best practices for effective Client management Establish a standard cadence of communication internally and externally to ensure success Consistently exceed quota and key performance metrics You Have: A Strong technical acumen The ability to analyse different data sets to uncover patterns and themes that lead to consumer/market insights Experience working within the payments industry (highly desired) Experience working with large Enterprise Clients Proven ability to prioritise tasks while working in a high pressure and fast-paced environment A team player with cross-functional awareness Strong attention to detail Intrapreneurial drive in leading Account strategy and management Ability to be proactive in identifying problems and solutions Superior client service and relationship skills Strong analytical and problem-solving skills Skills & Qualifications 10+ years of experience in sales or account management in the software/fintech industry with a history of exceeding quota and key performance metrics Experience engaging senior executives and familiarity with decision-making processes in enterprise customers Verbal and written communications skills are a must, as well as the ability to work across internal and external organizations Experience working and communicating with multiple stakeholders and cross-functional teams including direct and channel marketing, solution architect teams, product management, and account management teams Strong Sales and technical acumen Our DNA We are a team that supports each other through this journey with respect and dignity no matter our background or where we from. We do not discriminate, exclude, or speak poorly of others. We uplift and value our relationships by being courteous, kind and considerate? We deliver honestly on our commitments. We own our actions, and we accept accountability for our decisions. ?We are open to new opportunities and new learnings. There is so much more to explore. Together we combine our knowledge and efforts, encouraging creativity into building the Unicorn we aspire to be. ?Through persistence, commitment, grit, endurance, and hard work, we strive to give out our best selves in the most passionate sense because we know that the effort, we put in today will get us closer to our achievements tomorrow.? The Benefit The Benefit of joining our 'Ozow Amazing' Team is that you get to experience vibrant growth first hand. Come and be part of this highly energetic, enthusiastic, positive team whose sole focus is on growth, growing personally as individuals, locally and globally as a trendsetter. We are big into a healthy and balanced lifestyle by encouraging healthy diets and activity.
